Shipping policy

By completing a purchase with Drovy, you accept the conditions described in this policy. This applies to all orders shipped within Canada.

Shipping Timeframe
Handling Time: 1–2 business days (Monday–Friday).
Transit Time: 7–9 business days after dispatch.
Cutoff: Orders placed after 4:00 PM (Eastern Time) are processed the next business day.
Estimated Delivery: 8–11 business days total (handling + transit).

Delivery windows are estimated and can vary due to carrier delays, weather, holidays, or other unexpected events.

Shipping Services
Service Type: Standard Canada Shipping
Cost: Free shipping on all orders no minimum spend required
Destination: Orders are sent to the address you provide at checkout
Shipping details shown at checkout are correct at the time of purchase.

Tracking Your Order
Once your order is dispatched, we will email you a tracking number. Tracking updates usually appear within 24-48 hours.

Order Changes or Cancellations
If you need to change or cancel your order, contact us immediately. Once your order has been shipped, changes or cancellations may not be possible.

Incorrect Shipping Address
Please double check your shipping address is correct before finalising your order. Drovy is not responsible for deliveries sent to wrong or incomplete addresses provided by the customer.

Lost or Delayed Packages
If your parcel appears lost or stuck, get in touch with us. We will look into the situation and assist where possible.

Customer Support
Need a hand or have a question? We're here for you. Reach out using the details below.

Email: support@drovy.store
Phone: +1 438 797 7054
Address: 150 Rue Crestwood, Rosemère, Quebec J7A 2J5, Canada