Where is Drovy located?
Drovy is an online store based in Canada. All order processing and shipping are handled from within the country.
What is Drovy's return policy?
Full return details, including timeframes and conditions, can be found in our Return & Refund Policy section. It explains how to submit a return and which items are accepted. Return requests must be made within 30 days of delivery.
Do you send order confirmations?
Yes. Once your order is placed, you will receive an automatic confirmation email. It contains your order summary and shipping information.
What shipping options are available?
Handling Time: 1–2 business days (Monday–Friday).
Transit Time: 7–9 business days after dispatch.
Cutoff: Orders after 4:00 PM (Eastern Time) are processed the next business day.
Estimated Delivery: 8–11 business days total.
Shipping details shown at checkout are correct at purchase.
How do I track my order?
After your order ships, a tracking number will be emailed to you. It usually activates within 24–48 hours. If your parcel seems delayed, contact us.
Important: Make sure your shipping address is fully correct and complete before ordering. We cannot promise free replacement for items sent to incorrect addresses.
When will my order arrive?
You can expect delivery within 7–9 business days after dispatch, not including handling time. Actual delivery may vary based on location, carrier, or other factors.
How do I return an item?
To submit a return, email our support team. If your order qualifies, we will send return instructions. Requests must be made within 30 days of delivery.
Customer Support
Need a hand or have a question? We're here for you. Reach out using the details below.
Email: support@drovy.store
Phone: +1 438 797 7054
Address: 150 Rue Crestwood, Rosemère, Quebec J7A 2J5, Canada